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Instructions

- Open Product Manual

- Open Specification Sheet

Orders received before 2pm will be despatched the same day (Mon to Fri).

Standard deliveries are made Monday to Friday so if you order on a Friday, delivery would be on Monday. Order over the weekend and we will despatch on Monday for a Tuesday delivery.

Please see Ordering & Delivery page for our standard delivery costs.

You can have your heater delivered before noon, before 9am or on a Saturday, however there will be an additional charge. Please call us on 01603 897 608 for more details.

Provided you supply a mobile number you will receive a text when your heater has been loaded onto the van for delivery and advising you of a one hour delivery slot. Alternatively, you will receive an email the day before delivery which gives you the option of re-arranging the delivery for a different day.

If you are not at home for any reason when delivery is attempted, the driver will try to leave your heater with a neighbour. If your parcel is left with a neighbour or taken back to the depot, the driver will place a card through you door explaining what to do.

For your convenience we can deliver to your home, designated neighbour or your work address; however we cannot leave your heater without a signature.

Small items such as thermostats and controllers will be sent by Royal Mail signed for service.

Please Note: In some areas such as the Scottish Highlands delivery can take 48hrs. Things occasionally go wrong so we can’t guarantee the time it takes for deliveries but we can guarantee we do our best to ensure they arrive when expected. For deliveries to the islands please contact customer services.

01603 897 608

Your rooms need to be warm and comfortable all year round, so it is important to fit the correct size and number of heaters.

If your home is new, it may be possible to calculate the heat loss with U-values, which are a measure of insulation. It is then possible to calculate the wattage required, however it is still necessary to decide the best place for your heaters to be installed.

Most customers are unlikely to have the U-values for their home so we have put together the following guidelines to help decide which heaters to buy.

You must first work out the size of your room by measuring the length and width then multiply the two numbers.

When you know the size, simply choose the box below which best describes your room and multiple the size by the wattage required.

Example: 11.1m² x 80w (new, well insulated) = 888w

Then you should choose the heater model and the wattage which best suits your requirements. It’s unlikely our heater wattages will match your requirements exactly, so always best to choose the next size up. All our heaters have thermostats which will switch off the heater when the room is warm enough, so running costs won’t increase.

Still unsure what size or model of heater to choose? No problem – call the team at Ducasa Direct – a family business with over a decades experience and here to offer friendly, free and honest advice.