Ordering & Delivery
Orders of up to 4 heaters are delivered by Parcelforce 24 hour service at a cost of £15 per heater – Please Note: rarely, due to unforeseen circumstances, there may be slight delays. Orders received before 2pm will be despatched the same day (Mon to Fri). If you require Sat or before noon, contact us and for a small additional charge we’ll make the arrangements.
If you provide your mobile number, we’ll send messages telling you when your heater is out for delivery, giving you the option to change delivery day and finally giving a 1 hour delivery window. Alternatively provide your email to receive the information.
If you order more than 4 heaters we will contact you to arrange a convenient time to deliver on a pallet at a cost of £64.26.
Small items such as thermostats and controllers will be sent by Royal Mail signed for service at a cost of £8.34.
Save on shipping by selecting Local Collection and pick up your order from our Showroom.
We use a reputable, tried and tested national network of delivery companies who provide a polite, helpful service. Our standard pallet service is 48 hours (Monday to Friday) however if you need next day or timed delivery let us know and we can provide a cost.
If for any reason you are not at home when delivery is attempted, the driver will try to leave your heater with a neighbour. If your parcel is left with a neighbour or taken back to the depot, the driver will place a card through you door explaining what to do.
For your convenience we can deliver to your home, designated neighbour or your work address; however we cannot leave your heater without a signature.
Secure Shopping
You can browse and buy from our website with complete confidence.
Our website is designed, built and administered by professionals who use the latest online security to ensure your details remain yours. Every page of our website is hosted on an Apache webserver and uses an SSL certificate from an internationally recognised provider, which is needed in order for the padlock symbol to be displayed in your website browser.
Your personal details required for us to process your orders are stored and protected on our secure server – the system and protection is audited annually to ensure this information remains secure.
Your credit card details are entered, processed and stored by Barclaycard, one of the worlds leading credit and debit card processing companies with decades of experience – at no time do we see or have access to your card details.
You can rest easy and be sure your details are safe with Ducasa.
